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What services does B & S Hacienda offer?
At B&S Hacienda Auto Body, we specialize in certified collision repair, related paint services and safety system calibration. Our technicians are trained and equipped to handle all aspects of collision repair, including paintless dent repair (PDR).
How long has B & S Hacienda been in the automotive business?
B&S Hacienda Auto Body has proudly served the Bay Area community since 1956, establishing a legacy of excellence and dedication to our customers. Learn more about our colorful history.
Are your technicians well-trained?
Absolutely. All our technicians are factory-trained and certified, ensuring your vehicle receives the highest level of care and expertise.
Do you provide full paint jobs?
Yes! While we offer paint services as part of our collision repair process, we cater to both cosmetic and repair-based paint needs.
What if I have questions after my vehicle is serviced?
We're always here to help. If you have any questions or concerns post-service, please reach out to us, and we'll be happy to assist.
What are Direct Repair Program (DRP) facilities?
Direct Repair Program (DRP) facilities are auto repair shops that have agreements with insurance companies to provide repair services to their policyholders. These facilities are often referred to by insurers as "preferred" or "recommended" repair shops due to the partnerships and agreements in place. Learn more about your rights.
Do you work with specific car brands?
Yes, we're factory certified with multiple car brands. We strictly follow manufacturers' recommendations and guidelines for all repairs.
How do I schedule an appointment?
You can schedule an appointment online through our website or call any of our eight convenient locations.
How do I know the repair status of my vehicle?
Once your vehicle is under our care, we provide regular updates on the repair status, ensuring you're informed every step of the way.
What measures do you take for quality assurance?
Every service concludes with a rigorous quality assurance check. Our commitment is to ensure all repairs uphold B&S Hacienda's high standards.
What rights do consumers have in California regarding choosing a collision repair facility?
In California, consumers' rights regarding collision repair facilities are protected under the California Insurance Code, specifically Section 758.5. This law states that insurance companies cannot require an insured to use a specific auto repair shop for repairs. Instead, the insured or claimant has the right to choose the repair facility they prefer. This ensures that consumers have the freedom to select a repair shop they trust and feel comfortable with for their vehicle repairs.
How do insurers steer consumers towards DRP facilities?
Insurers sometimes use deceitful tactics to guide consumers towards DRP facilities. Read our webpage about Your Rights & Options as a consumer to learn more.
Are insurers allowed to pressure consumers to use specific repair shops?
No. While insurers may encourage the use of DRP facilities, they are not allowed to require consumers to use a specific repair shop. Consumers have the right to choose a repair facility, and insurers cannot require the use of a DRP facility.
