Frequently Ask Questions

FAQ

Q: Where do I get a claim Number?
A
: Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you. We will do the rest.

Q: If my vehicle’s frame is damaged, is it a total loss?
A
: No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today, most cars are built using unibody (frame and body

as one) construction. Our highly skilled technicians, with the aid of our state-of the-art
computer measuring system, can return your vehicle to its original factory specifications. If it
is determined that the frame section is bent beyond repair, that section can simply be
replaced.

Q: Can you match the paint color of my car?
A
: Of course! Today’s modern factory finishes incorporate multiple layers of highly

specialized paints. We have made a major investment in the finest paint system available and
constantly upgrade its technology and equipment to ensure that each vehicle’s paint
matches. We take special pride in our ability to match factory finishes as the final step in the
restoration process.

Q: How long will the repairs to my vehicle take?
A
:Your advisor can give you an estimate of the time it will take to complete the repairs to your

vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Q: Can I get a ride home when I drop off my car?
A
: Sure! We would be glad to provide this service to you to anywhere locally or in town. We

want each customer’s visit to be a positive experience and will work diligently towards that
goal. We provide a pick-up and delivery service.

Q: How will I know when my car is done?
A
: You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail

your advisor during the repair process if you have questions or concerns.

Q: Is there a warranty on the repairs to my vehicle?
A
: Yes. We offer a written warranty on all repairs, as well as a LIFETIME WARRANTY on all

paint jobs.

Q: Do I have to pay a deductible, and whom do I pay?
A
: The amount of deductible that you will be responsible for is determined by your insurance

policy. If you carry broad collision, and you were not at fault, your insurance company most
likely will waive your deductible. Insurance companies determine fault by your account of the
accident when you make the claim, and by reviewing the accident report filed with the police
department. If you aren’t sure about your deductible, you can call your agent and he can tell
you whether your insurance company has waived your deductible or whether you will be
responsible to pay the deductible when you pick up your vehicle.

A: If your deductible is not waived, it will be your responsibility to pay us when you pick up
your vehicle. If you aren’t sure about your deductible, you can call your agent and he/she
can tell you whether your insurance company has waived your deductible or whether it will be
your responsibility.

Q: Can I wash my car after painting?
A
: RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS:

Questions

DO
– Wash the vehicle by hand with cool water and a very mild car wash solution. (Using a soft cloth or sponge)
– Always use clean fresh water.
– Wash your vehicle in the shade.
DON’T
– Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and
damage the surface.
– Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
– Do not drive on gravel roads. Chipping the finish is easily done in the first 30-days.
– Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings
have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or
spot a freshly painted surface.
– Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent -on the new
finish.
– Do not scrape ice or snow from the newly painted surface.